Greetings, We are very pleased to announce that for the benefit of all of our clients we now have a Customer Service Department in place to address any issues you may have including: Password Resets User Unlocks Monthly Statements Bank Changes Chargebacks Account Closures Account Updates Change of address, etc. To contact our Customer…
Good morning / afternoon. My name is __________ and I represent Advanced Payment Systems. We’re a payment processor that specializes in providing credit card, debit card and ACH services to the collection industry. APS Has been working in the industry for 10 years and has several advantages for collection agencies over other payment processors: Reliable…
Good morning / afternoon. This is __________ with Advanced Payment Systems. We spoke briefly last _____ (week, month, etc.) about the payment processing services we provide to the collection industry. I’m following up today to find a convenient time for one of our collection agency specialists to call you to discuss how we can help…
Thank you for contacting our Customer Service Department, we have received your email and someone will be with you as soon as possible, you are now in our queue… Thank you, The Customer Service Team of APS
Bank Account Changes – We always want to check USA ePay to confirm which processors they are with, and their current MID/FILE CODE before moving forward with the change. (Payscout, MeS, TOPS/First Data, TOPS/Global = credit card side. Teledraft/Phoenix Payments/Base Commerce or EFT Network = check side) If we can’t find them in ePay, they…
Taking lead on an item – If you are able to assist on an item that comes in via email or phone, we like to refer to it as “your baby.” We always want to follow through with the item from beginning to end, to ensure that all appropriate measures have been taken during the process…
MASTER_MeS Website Checklist_APS ARM Merchants MASTER_APS MeS Questionnaire_071714 templated MASTER_APS MeS App_071714_templated with rates
How to submit a DDA change request 1. Log into MeS: 2. Locate and submit account change request on the menu screen and click. 3. Insert merchant information and click search: 4. Locate and click on the merchant you would like to update: 5. Check DDA (Checking Acct. Number) change and click “start change…
Please start with the accounts listed as “YES” under column A/Preapproved by MeS on the Migration Accts tab of the New Apps Tracker in the Google Drive Then please enter initials and date under column B/MeS App Entry and enter the control number in column B/MeS Control # merchantesolutions.com – choose login from the top…
www.merchantesolutions.com Choose “Risk Reports” from the Main Menu Choose “Chargeback Risk Details” from the Risk Reports Menu Change date range for from to today’s date (except on Monday’s or days when the office has been closed – in those instances, run the report from the day after the last day the office was open, so…