10 articles New Employee

Department List

APPLICATION DEPARTMENT = apps@apsofga.com david@apsofga.com  = Director of Compliance & Underwriting/Department Team Leader (770) 459-6977 – WORK (678) 673-9880 – MOBILE monica@apsofga.com = Application Liaison (770) 731-7787 – WORK (919) 697-6418 – MOBILE‏ lori@apsofga.com = Application Liaison Backup (877) 315-6912 – WORK (618) 540-0836 – MOBILE lynne@apsofga.com = Application Liaison Backup (541) 653-8644 – WORK…

APS Quick Reference List

support@apsofga.com Technical issues with machines, gateways, web payment forms, GAA access, etc. Statement inquiries Deposit inquiries Inquiries regarding PCI Compliance Demo’s Training Web Payment Demo’s custserv@apsofga.com Bank changes Address changes Name changes Rate changes Any other account changes Status of submitted apps Requests for rate reductions chargebacks@apsofga.com Any inquiries/questions related to chargebacks admin@apsofga.com Inquiries regarding…

APS General Voicemail Script

Thank you for calling Advanced Payment Systems.  Our normal business hours are Monday thru Friday, 9 am until 5 pm Eastern standard time.  If you are calling during our normal business hours and have received this message, we are either on another line or away from our desk.  Please leave your name, number and the…

APS Customer Service Dept. Announcement

Greetings, We are very pleased to announce that for the benefit of all of our clients we now have a Customer Service Department in place to address any issues you may have including: Password Resets User Unlocks Monthly Statements Bank Changes Chargebacks Account Closures Account Updates Change of address, etc.   To contact our Customer…

APS Prospecting Script

Good morning / afternoon. My name is __________ and I represent Advanced Payment Systems.  We’re a payment processor that specializes in providing credit card, debit card and ACH services to the collection industry. APS Has been working in the industry for 10 years and has several advantages for collection agencies over other payment processors: Reliable…

APS Follow-up Script (Generic)

Good morning / afternoon. This is __________ with Advanced Payment Systems.  We spoke briefly last _____ (week, month, etc.) about the payment processing services we provide to the collection industry. I’m following up today to find a convenient time for one of our collection agency specialists to call you to discuss how we can help…

APS Approach – Protocol

Bank Account Changes – We always want to check USA ePay to confirm which processors they are with, and their current MID/FILE CODE before moving forward with the change. (Payscout, MeS, TOPS/First Data, TOPS/Global = credit card side. Teledraft/Phoenix Payments/Base Commerce or EFT Network = check side) If we can’t find them in ePay, they…

APS Approach – Follow ups, flags & reminders

Taking lead on an item – If you are able to assist on an item that comes in via email or phone, we like to refer to it as “your baby.”  We always want to follow through with the item from beginning to end, to ensure that all appropriate measures have been taken during the process…