6 articles Protocols

Rate Review Checklist

Rate Review Checklist 3 most recent processing statements (GAA) 3 months of Operating and Trust account statements.  If for any reason they don’t have multiple bank accounts, they will indicate. 2 years Company Financials Number of Chargebacks (GAA – Chargebacks detail reports) Connect with merchants credit card processor (TOPS, MeS or Payscout) – Have them…

APS Approach – Protocol

Bank Account Changes – We always want to check USA ePay to confirm which processors they are with, and their current MID/FILE CODE before moving forward with the change. (Payscout, MeS, TOPS/First Data, TOPS/Global = credit card side. Teledraft/Phoenix Payments/Base Commerce or EFT Network = check side) If we can’t find them in ePay, they…

APS Approach – Follow ups, flags & reminders

Taking lead on an item – If you are able to assist on an item that comes in via email or phone, we like to refer to it as “your baby.”  We always want to follow through with the item from beginning to end, to ensure that all appropriate measures have been taken during the process…