APPLICATION DEPARTMENT = apps@apsofga.com
david@apsofga.com = Director of Compliance & Underwriting/Department Team Leader
(770) 459-6977 – WORK
(678) 673-9880 – MOBILE
monica@apsofga.com = Application Liaison
(770) 731-7787 – WORK
(919) 697-6418 – MOBILE
lori@apsofga.com = Application Liaison Backup
(877) 315-6912 – WORK
(618) 540-0836 – MOBILE
lynne@apsofga.com = Application Liaison Backup
(541) 653-8644 – WORK
nikki@apsofga.com = Application Liaison Backup
(443) 405-3013 – WORK
- All new applications/status of submitted apps/additional underwriting documentation
- Statement analysis
SUPPORT DEPARTMENT = support@apsofga.com
blake@apsofga.com = Support Technician/Department Team Leader
(214) 207-7194 – WORK/MOBILE
chris@apsofga.com = Support Technician
(214) 208-9829 – WORK
aaron@apsofga.com = Support Technician
(404) 884-1826 = WORK
lisa@apsofga.com = Project Development
(636) 448-4288 – WORK
- Technical issues with machines, gateways, web payment forms, GAA access, etc.
- Deposit inquiries
- Inquiries regarding PCI Compliance
- System Demos/Training
- Web Payment Form Demos
CHARGEBACK DEPARTMENT = chargebacks@apsofga.com
monica@apsofga.com = Department Team Leader
(770) 731-7787 – WORK
nikki@apsofga.com = Chargebacks
(443) 405-3013 – WORK
- Any inquiries/questions related to chargebacks
CUSTOMER SERVICE DEPARTMENT = custserv@apsofga.com
lori@apsofga.com = Department Team Leader/Customer Service Representative
(877) 315-6912 – WORK
(618) 540-0836 – MOBILE
monica@apsofga.com = Customer Service Representative
(770) 731-7787 – WORK
lynne@apsofga.com = Customer Service Representative
(541) 653-8644 – WORK
nikki@apsofga.com = Customer Service Representative
(443) 405-3013 – WORK
- Requests/inquiries regarding merchant account changes (bank account changes, address changes, contact info changes, account closures, descriptor changes, etc.)
- Requests for rate reviews
- Statement Inquiries
- Opening/Adding a merchant account
- General account questions or requests
ADMINISTRATIVE DEPARTMENT = admin@apsofga.com
(770) 947-3343 – Main office line (work)
- Inquiries regarding Account information
BILLING DEPARTMENT = billing@apsofga.com
(770) 947-3343 – Main office line (work)
(770) 947-3343 – Main office line (work)
- Any inquiries regarding fees or billing issues
- Any inquiries regarding APS billing agreements
- Billing charges
ESCALATIONS DEPARTMENT = escalations@apsofga.com
(770) 731-7787 – WORK
(443) 405-3013 – WORK
RISK DEPARTMENT = risk@apsofga.com
(770) 459-6977 – WORK
(678) 673-9880 – MOBILE
(541) 653-8644 – WORK
- General risk concerns
- Reserve questions & requests
- Inquiries regarding held funds/requests to release held funds
- ACH rejects/returns/etc.
PROJECT DEVELOPMENT = projects@apsofga.com
lisa@apsofga.com = Project Development Lead
(636) 448-4288 – WORK
ADDITIONAL COMPANY EMAIL ADDRESSES
- print@apsofga.com (Zanna)
- Any new documentation or files that are received (to be printed & added to physical files)
- profiles@apsofga.com (Blake, Aaron, Chris & Monica)
- All new VARs
- leads@apsofga.com (Lori, Jen)
- Potential clients seeking our services/new leads information is sent to this email address
MAIN OFFICE INFO:
GARY ADAMS – PRESIDENT/OWNER/CEO
(770) 947-3343 – MAIN OFFICE LINE 1
(404) 421-6514 – MOBILE
(404) 872-7224 – HOME OFFICE
JENNIFER BRUMMETT – VICE PRESIDENT/PROJECT MANAGER
(770) 489-4455 – MAIN LINE 1
(770) 489-2992 – MAIN LINE 2
(678) 468-7081 – MOBILE
